What are your shipping rates?
Total value of order to one address Shipping charge
$120.00 and over FREE
An extra surcharge of $40.00 will apply to Nunavut, Yukon, and Northwest Territories, while an extra surcharge of $50.00 will apply to Hawaii and Alaska.
Please keep in mind that we do not ship to PO Box numbers in the United States.
When should I expect my parcel?
We make every attempt to send all orders that are received before noon out the door the *same day.
Majority of our orders are shipped with UPS.
We ask our customers living on the East Coast to not expect the parcel for at least 4 business days; mid provinces and states 10 business days and out west 12 business days.
*exceptions are weekends and extended Christmas Holidays as we are at home enjoying time with family.
What is your Return Policy?
If you are not 100% satisfied with your purchase, we will make it right!
We take the privacy of our customers very seriously. We respect the privacy of all our users. We do update our policy from time to time without notice so please check back periodically. All updates will be published on this site.
What Happens to my Personal Information?
We do not buy, sell or rent our customers information. Period!
Our e-mail newsletter is used to communicate new product availability, promotions, and discounts. If a user requests to receive communications from Prince Edward Island Preserve Company (newsletters or company updates, for example) they need to provide a valid e-mail address. Real names need not be used to request newsletters.
Contests and Promotions
E-mail addresses submitted for entry in a competition or sweepstakes are used only for the purpose of determining and notifying a winner. We may also use the e-mail address to send a follow-up newsletter. You can unsubscribe at any time. Persons must be 18 years of age to enter our contests or sweepstakes. To see who has won the most recent draw, check it out here.
When buying Prince Edward Island Preserve Company products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, e-mail address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our Web site. We state that users must be 18 to create an account.
If you require technical support, we will ask you for information necessary to analyze and resolve the issue — such as information about your computer hardware and software, internet connection details, and the nature of the problem you are experiencing.
You will always be the person to make the ultimate decision whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.
We never make names, addresses or e-mail addresses available to anyone! If you do not wish to receive these offers, please contact us by e-mail at firstname.lastname@example.org or by telephone at 1-800-565-5267. We may retain the services of outside contractors to provide technical and business services for us. We require that these contractors keep the personally identifiable information of customers secure and confidential. We also require that these contractors use personal information only on behalf of our company.
Please be advised it may be necessary for Prince Edward Island Preserve Company to disclose your personal information to government officials as required by our legal obligations.
How You Can Access, Change or Delete Your Information and Preferences
At the bottom of each newsletter that we send out, there is a section on how to unsubscribe from the newsletter mailing list. Click on the link provided there and your e-mail address will be removed immediately.
Web Site Traffic
We may track domain names, IP addresses, browser types, resolution, etc., from people who visit our site. We use this information to track aggregate traffic patterns throughout the Prince Edward Island Preserve Company Web site. Such information is not correlated with any personal information.
Your Preserve Company account information is password-protected for your privacy and security. Prince Edward Island Preserve Company will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information.
Also, when you submit sensitive information via this Web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
Links to Third Party Sites
Please be aware that our site may contain links to other sites hosted by third parties. Prince Edward Island Preserve Company does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
Prince Edward Island Preserve Company reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes on this Web site. Such changes will become effective upon such posting unless explicitly stated otherwise. Prince Edward Island Preserve Company encourages you to periodically review this policy to be informed of how we collect, use and protect your information.